In case you missed it, Salesforce made a BIG announcement Tuesday.
In fact, Salesforce executives said repeatedly that introducing the new “Lightning” Customer Experience was the biggest announcement in the company’s history!
Lightning is the product of a multi-year project to redesign the user interface customers have long complained about. But Lightning goes so much farther than just a cool interface. It promises to streamline the user experience to promote greater adoption, productivity and success.
In short, Lightning is a desktop experience that closely mirrors what users have come to expect of a mobile app. The navigation is sleek and intuitive. There’s also these great new features:
- Activity Feed: Display to sales reps what just happened in an account and what to do next.
- Contextual Hovers: See critical customer data without going to different pages in the application.
- Opportunity Board: Drag-and-drop deals from stage to stage like digital sticky notes.
- Customizable Dashboards: Dashboards are available with up to nine columns.
- Customizable homepage: Choose the most valuable information to display to your users in their home screen (For example, prospect activity from Pardot)
Other smaller features that got lots of oohs and ahhs during the announcement:
- Sort list views by what you use most frequently
- Autosave in real time on the Notes View
- Lightning Design System enables you to build custom applications with a look and feel that is consistent with Salesforce core features — without reverse engineering Salesforce styles!
Are You Lightning Ready? Here are 5 Things to Know:
1. You will control how users will move from “Salesforce Classic” UI to Lightning
You will have control over how your users are opted in – whether that’s one person at a time or subset of users. There will be plenty of documentation and resources to help educate your team on how to use the new tools.
2. You will need to test your VisualForce pages
You will need to test your VisualForce pages as you prepare for the Lightning launch. Sign up for pre-release access to learn how your VisualForce pages may be affected. Also work with Salesforce support and your implementation partner on issues you encounter.
3. You will need to support this new release more so than any other
As this UI is very different than the Salesforce Classic UI, you will need to work with your Center of Excellence or Steering Committee to determine your rollout strategy and execution, including educational resources required and customizations that can further optimize your solution and extend the value of Salesforce for your organization as a whole.
Make sure you have the right Salesforce support team and reach out to an experienced Consulting Partner who can guide you through what you will need at your organization to prepare for the changes. If you haven’t yet, this is a great time to assemble a strategic Roadmap for how Salesforce capabilities will be leveraged throughout your organization 1,3 and 5 years from now.
4. Leverage Trailhead to get up to speed on Lightning
Trailhead, a world-class new training module from Salesforce, is offering training resources for admins and developers that will help them get Lightning Ready. Start earning new badges today!
5. Think about how you can leverage components
Components are a great way to speed up the development of a custom app, as well as improve the app’s performance and usability. That can translate to cost savings, too!
Ready to get started with Lightning UI readiness? Contact Nuvem Consulting today for a free 1-hour strategy session.
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